Material may be returned within 30 days of purchase by submitting a Return Material Authorization number (RMA).  Please click here to initiate the RMA form.

Material must be in original packing and not used.

Upon material inspection, credit will be issued, subject to a 20% restocking charge, less all shipping charges.

If buyer orders another item in place of the returned item, the restocking charge will be waived. The buyer will still be responsible for all shipping charges.

Material returned without a RMA will not be accepted. Returns sent C.O.D. will be refused.

Electrical materials are not returnable. Special order items are not returnable.

Damaged Orders

Please inspect all shipments upon delivery, prior to signing.  Please refuse delivery of damaged material and notify us. Customers are responsible for damaged products if a signature is given. If approval signature is received and damaged, please notify us at, or call 718-620-1400. Oswald will file a claim with the carrier.  Credit will only be issued in the amount the claim is approved, if denied no credit will be issued.

We are not responsible for any moving/installation fees.